Shipping & Payment

We ship your order quickly, insured, and with tracking via reliable logistics partners such as DHL and UPS – directly from Germany. Usually, your order will be dispatched within a few business days after payment is received. The exact shipping costs and options are displayed in the cart and during checkout.

  • Shipping with DHL & UPS
  • Insured & with tracking
  • Same-day shipping for orders placed before 12:00 noon

Shipping Costs & Delivery Times

Shipping costs and delivery times depend on the destination region, shopping cart, and chosen shipping method. During checkout we automatically display the best possible option.

Germany
  • Delivery usually within 1–2 business days
  • Tracking included
  • Flexible delivery options depending on the service provider
EU Countries
  • Delivery usually within 2–7 business days
  • Duty-free within the EU
  • Tracking until delivery
Non-EU (e.g. Switzerland, UK, Norway)
  • Delivery usually within 3–10 business days
  • Customs duties/taxes may apply (see below)
  • Tracking remains valid, possibly with a local delivery partner
Worldwide
  • Delivery time depends on the region
  • Tracking available until delivery (where supported)
  • Secure packaging for protected transport

Note: The exact shipping costs are calculated automatically in the cart/checkout based on your delivery address and the parcel’s size/weight.

Tracking & Delivery

As soon as your package leaves our warehouse, you will receive an email with a tracking link.
For international shipments, the carrier in the destination country often works with local delivery partners – your tracking remains valid.

Express

When available, you can choose an express option during checkout. Express shipping is carried out with UPS. 

Customs, Taxes & Fees (outside the EU)

For deliveries outside the EU, customs duties, import VAT, or additional fees may apply. These are charged by the authorities of the destination country and are not included in the purchase price or shipping costs. Please check with your local customs office in advance for current rates and allowances.
The invoice document is usually included in the package and serves for customs clearance.

Payment Methods

We offer you a selection of secure and convenient payment options:

  • PayPal – fast, convenient, with buyer protection
  • Klarna – flexible payment options including invoice & installments (depending on availability)
  • Apple Pay – easy mobile payment
  • Credit Cards (Visa, Mastercard, Amex) – direct and secure payment
  • Trustly – secure instant bank transfer

Service & Contact

FAQ: Shipping & Payment

Usually immediately after payment has been received, unless a longer delivery time is specified on the product page.
We ship with DHL and UPS; internationally, possibly with local partners in the destination country.
The exact shipping costs are displayed in the cart and during checkout – based on the delivery address.
Yes, you will automatically receive an email with your tracking information as soon as the package is on its way.
Outside the EU, customs duties and taxes may apply. These are not included in the purchase price and must be paid by the recipient.